Status Disclosure

Status Disclosure Document

The Financial Conduct Authority (FCA) is the independent watchdog that regulates financial services. It requires us to give you this information to help you decide if our services are right for you.

New Forest Cars, whose registered address is 57 Long Lane, Holbury, Southampton SO45 2LG, is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register Number is 793574. You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0300 500 0597.

About our Finance Services

We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor; we will provide details of products available, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services.

Commission

Whichever lender we introduce you to will typically pay us a commission (either a fixed fee or a fixed percentage of the amount you borrow) if you decide to enter an agreement with them. You can request for us to disclose the amount of any commission received.

For your reassurance, all the lenders we work with could pay commission at different rates, but the amount of any commission we may receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders.

Understanding our Products and Documents

If you have any health issues, difficulty in understanding information, or there are any recent life events that could affect your ability to fully understand the information and documentation you are presented with or what your commitments are under the agreement, you should carefully consider the amount of time you require to review the documentation. You should also consider if it is advisable for you to have someone you know help you make your decision. Please advise us accordingly if this is the case and we can then proceed with your requirements in the most appropriate way.

You should make sure you have sufficient time to assess the information given to ensure the funding option offered is suitable for you and meets your requirements. You should seek further explanations and ask questions if needed to fully understand the documents you are given.

Affordability

You should assess the monthly payments you are required to make throughout the agreement and ensure you are able to meet these obligations and other obligations you already have without suffering undue hardship. If you are aware of any future events that will affect your ability to meet these payments, you should ensure the provider is informed immediately.

Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

We work hard to ensure that the finance provision service we offer is fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service please contact: New Forest Cars. 57 Long Lane, Holbury, Southampton SO45 2LG Telephone no: 023 8089 1046 or by e-mail: complaints@newforestcars.co.uk

We will answer any complaints as quickly as possible, but always within eight weeks. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.